Frequently Asked Questions
Everything you need to know about shopping with Finery London.
What are your standard delivery times and costs?
We offer standard UK delivery within 3-5 working days for £3.95, or free on orders over £100. Next-day delivery is available for orders placed before 2pm Monday to Thursday.
How do I return an item if it is not suitable?
We offer a 28-day return policy from the date of receipt. Items must be unworn, in their original condition, and with all Finery London tags still attached.
Where can I find a size guide for your garments?
Each product page features a detailed size guide link. Our collections are designed for a contemporary fit; if you are between sizes, we generally recommend sizing up for a more relaxed silhouette.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs duties.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and interest-free installments through Klarna.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a unique tracking number and a link to our courier's portal to monitor your delivery status.